Everything you need to
know about wisqo's hub
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I cannot connect my Hub to my WisQo App.
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Make sure the Hub has not been added to another account. The Hub is only allowed to be added to one account only.
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Please connect to 2.4GHz Wi-Fi network only.
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Make sure your router allows devices directly connected to the internet
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It may take several times for the Hub to connect depending on the router model.
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I cannot connect my Hub to my router.
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Connect the router to a laptop computer.
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Configure the setting of the router by entering the address in the browser:
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Most routers: http://192.169.1.1/
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Huawei mobile data: http://192.168.8.1/
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Find the "Security Mode" setting. Identify the original Security Mode, the one that does not work.
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Choose another Security Mode, preferably the one with a lower security level. Set the same network name and password.
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Connect the Hub.
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After successfully connecting the Hub, set the router back to the original Security Mode.
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The Hub will connect to the router with the original Security Mode.
Example: Linksys
Original Security Mode: WPA2/WPA Mixed Personal
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Change to WPA2 Personal
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Connect Hub
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Change Security Mode back to WPA2/WPA Mixed Personal
Example: Huawei-893A
Original Security Mode: WPA2-PSK
Change to WEP

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Set the network name and password as the original Security Mode
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Connect the Hub
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Set Security Mode to the original WPA2-PSK
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The Hub will automatically connect to the network
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How many devices can I pair with the Hub?
The Hub can pair up to 200 WisQo devices.
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How do I delete a device from the Hub?
Ensure that the Hub is turned on before proceeding to delete the device from the WisQo App.
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Do I need to connect the Hub to the Internet?
Yes, it works with 2.4Ghz.
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Do I need to connect the Hub to Alexa?
Yes, connect the Hub to Alexa for it to work.